Refund & Return Policy

At Happy Pet Paradise, we want you to be satisfied with your purchase. Please review the following policy carefully before placing your order.

No Returns or Refunds

All sales are final. We do not accept returns, exchanges, or refunds for reasons such as changing your mind, ordering the wrong product, ordering the wrong size, or simply no longer wanting the item.

Please carefully review the product description, specifications, measurements, and other information before completing your purchase.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible after receiving your order.

To help us evaluate the issue, please provide:

• Your order number

• A description of the problem

• Clear photos or videos showing the defect, damage, or incorrect item

You can contact us at happypetparadisebusiness@gmail.com.

If we determine that the product is defective, damaged, or incorrect, we will provide a full refund for the affected product. The refund will be issued to your original payment method.

Damaged or Defective Products

Please inspect your order immediately upon delivery. If your product arrives defective or damaged, contact us promptly so we can review the issue and provide an appropriate resolution.

Claims may require photographic or video evidence. Failure to report a defect or damage within a reasonable period after delivery may affect our ability to process your claim.

Non-Eligible Refund Requests

Refunds will not be provided for:

• Change of mind

• Incorrect product selection

• Incorrect size or specifications selected by the customer

• Products that are no longer wanted

• Normal wear and tear

• Damage caused by improper use, misuse, accidents, or failure to follow product instructions

• Products that have been altered or modified by the customer

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect product, please contact us at happypetparadisebusiness@gmail.com so we can review the issue and, where applicable, process a full refund.

Refunds

If your refund is approved because your product is defective, damaged, or incorrect, we will notify you and process a full refund for the affected product to your original payment method.

Once the refund has been processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

If you have any questions regarding our refund policy, please contact us at:

happypetparadisebusiness@gmail.com